eUprava Portal

Digitalizing public administration

With the Fourth Industrial, i.e. Digital Revolution, we have a chance to make up for lagging behind and catch up with more developed countries. This technological revolution will fundamentally change our lives, it is inevitable and unstoppable. Only winning societies choose to welcome changes, they do not averse from them. The digitization process will enhance the standard and quality of life for hundreds of thousands of Serbian citizens. Efficiency will be increased, costs will be reduced and new value will be created in almost all areas of life and work. The digitization process is the most important catalyst of innovations, competitiveness and growth.


eGovernment gives the possibility for state institutions to provide services via Internet to their citizens and the economy, in an easy and simple way. This includes cost reduction, optimal and efficient work, and less crowded counters. The content, forms and procedures for the service are entirely within the competence of the institutions. The Office for Information Technologies and eGovernment conducts trainings and provides ongoing technical support to employees of institutions that are authorized to generate and process services.

In order for a state institution to be involved in the work of the Portal, it is necessary to appoint one person who will have the authority and responsibility for publishing the content, generating electronic services (forms) and downloading submitted requests from the eGovernment Portal.

The data of the appointed persons should be included in the Statement on appointing responsible persons and accepting the terms and conditions of the Portal. Also, it is necessary to fill in an electronic table in the attachment so as to obtain the qualified electronic certificates necessary for working on the Portal.

State administration bodies and units of local self-government, that want to publish services, public debates, and calls on the eGovernment Portal, need to fill out the electronic form available on the following link.