Enabling Digital Governance Project in Serbia


Enabling Digital Governance in Serbia (EDGe) project, 2019-2024, is designed as an institutional reform project to support the OITeG in improving access, quality and efficiency of selected e-government services.


Overall project objective is to improve access, quality, and efficiency of selected administrative e-Government services. Enabling Digital Governance in Serbia project is designed as an institutional reform project to support the Serbian Government and Office for Information Technologies and Electronic Government in promotion of digital services and skills.


Specific project objective is to advance the transformation of the Serbian Public Sector. The Project focuses on ensuring the implementation of enabling foundations as the precursor to improve data management and support re-engineering and digitalization of selected administrative services.  Project activities are defined within 3 main project Components:


  • Component 1:  Foundations for Digital ServiceDelivery
    The objective of this component is to establish the necessary cross-cutting foundations to support the use of ICTs in the provision of public services to citizens and business, including standards, procedures and digital infrastructure.
  • Component 2:  Transforming Services for Citizens, Businesses, and Government 
    The objective of this component is to improve back-office processes to reduce administrative burdens and increase efficiency of service delivery. This will be done through re-engineering, digitalization, and piloting of selected administrative e-services.
  • Component 3: Digital Skills Development, Institutional Strengthening and Change Management 
    The objective of this component is to strengthen citizens’, businesses’ and government’s capabilities to reap the benefits of digitalization.


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