The Office for IT and eGovernment and the World Bank working together towards comprehensive digitalization of public administration services for citizens and businesses

“This sort of highway of digitalization of public administration shall enable automation of the provision of eGovernment services to citizens and businesses and thus contribute to efficient, economical and transparent public administration, all in accordance with the prepared Program of eGovernment Development in Serbia for the period 2019 - 2022. Thanks to the vision of the Government of Serbia, the digitalization goals set by the Prime Minister, Ana Brnabić, the expertise and commitment of employees of the Office for IT and eGovernment and the eGovernment Coordination Council, along with the assistance of the World Bank, through this Project we set the ambition to become one of the leaders in the development of eGovernment”, said Mihailo Jovanović (Associate Professor, PhD), Director of the Office for IT and eGovernment.

Communication of state bodies with each other, but also with citizens and businesses, will be completely electronic, which will accelerate the work of public administration by 90%. The provision of services will be in accordance with the highest technical and security standards, security of citizens’ and businesses’ data at the highest level, and the use of services will be simple and fast, Jovanović added.

The EDGE project involves establishing Metaregister and interoperability platform, reliable electronic delivery system, digitalization of the remaining state registers, upgrading the eGovernment Information and Communication Network and setting up a communication node in the State Data Center in Kragujevac, setting up active-active infrastructure between data centers in Belgrade and Kragujevac, improving the Computer Emergency Response Team (CERT) and establishing a Network Operations Center (NOC), a Security Operations Center (SOC) and an Information Security Lab within the Office for IT and eGovernment, establishing an electronic office and document management of public administration systems, electronic archives, electronic cloud signature, digitalization of dozens of services for citizens and businesses, as well as training of public servants in using modern eGovernment systems.

Shiho Nagaki, a Senior World Bank Manager from Washington D.C., also attended the presentation of the project.