In order to support the introduction of new digital eGovernment services in Serbia and strengthen the capacities of public administration bodies, the Office for Information Technologies and eGovernment has launched a Contact Centre for Public Administration intended for two-way communication with employees of state administration and local self-government bodies.
Contact Centre for Public Administration Launched
3 December 2018
As of today, all employees working in the eZUP, eInspector, eBaby (“Baby, Welcome to the World”) information systems and the Unified Information System of Local Tax Administrations (LTA) can obtain all necessary information, instructions and regulations in these areas on the Public Administration Contact Centre page.
A contact form is available to employees, through which they can file an inquiry relating to any problem or issue they encounter in their daily work. Contact Centre operators, using a modern CRM system, process inquiries and, in consultation with a team of experts, provide responses.
The Contact Centre has been realized by the Office for Information Technologies and eGovernment within the project “Serbia at Your fingertips - Digital Transformation for Development”, funded by the Government of the Republic of Serbia and the Government of the United Kingdom through the Good Governance Fund, and is being implemented by the United Nations Development Program (UNDP). Operational and professional support to the Office for IT and eGovernment in establishing the Contact Centre for Public Administration is provided by the National Alliance for Local Economic Development (NALED).
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